Unable to sign in to play store. Why doesn't it go to the Play Market? Ways to solve the problem. Internet connection and time

All applications, music and games are mainly downloaded from the official Google Play service, which is constantly updated with new products from various developers from around the world. It turns out that the only source for downloading updates and applications is Google Play.

What should those users do if they can’t access the Play Market and write “no connection” or “connection error”? You can, for example, download files via your computer and then install them on your smartphone, or try to solve this problem!

In this article we will look at the main reasons why this error appears and how to eliminate them.

1. Check that the entered date and time are correct

One of the common reasons for incorrect operation or complete failure of Google Play is the incorrectly set time and date in the smartphone. Go to the settings and set them manually or synchronize via the Internet. Don't forget to specify your time zone in the settings.

2. Internet connection

Oddly enough, another common reason may be the banal lack of Internet on your smartphone. There could be several reasons:

You are in an area where there is no Internet access.
Your SIM card is not connected to the appropriate tariff or you do not have funds to connect to the network.
“Mobile networks” are not activated on the phone or the APN access points for Internet access are not configured correctly.
The router or modem, if it is in your home, does not work correctly.

If everything is fine with your router, the Internet is turned on on your smartphone, you are connected to a wireless access point or are within network coverage, then move on to the next point!

3. Reboot the device

Sometimes the reason can be eliminated only by rebooting the smartphone. Just restart it and check if the Play Market is working. This often happens when the phone’s RAM is overloaded, there are a large number of applications and services running at the same time, or the Market is launched incorrectly.

Another reason why it doesn’t go to the Play Market is updates! As a rule, updates for all programs and games are automatically downloaded on Android if this is set in the system parameters. You only need to uninstall the latest updates.

Go to your phone's Settings and select the Applications tab.
Next, in the general list, find Google Play and click on this tab.
The screen will display complete information about the program. At the top of the screen, find the “Uninstall updates” option and click it.

If uninstalling updates does not help, you can try resetting all settings for a specific application, namely the Play Store.

You, as in section 4 of this article, will need to go to “Settings” and click on the “Applications” tab.
Find the required application in the general list and click on it.
Now click on the “Erase data” option. Once the operation is completed, click on “Clear cache”.

As practice shows, in most cases this method helps many users solve the problem of connecting to the Google service.

6. Reset Google Play Services application settings

There is another service that is responsible for the correct operation of the Play Market.

Go to “Settings”, select “Applications” as usual and find “Google Play Services” in the general list and click on it.
Here, click the “Clear cache”, “Delete data” tabs and check the service’s functionality.

7. Activation of the Google Accounts service

Sometimes, for unknown reasons, the Google Accounts service is disabled on your smartphone, which causes various problems to arise when synchronizing data, connecting to mail, and Market. To fix this problem, go to your phone's settings and go to the Applications tab. Next, in the general list, find “Google Accounts”, click on it. Make sure it's turned on!

8. Activation of the “Download Manager”

As with Google Accounts, you will need to activate the download manager on the Android operating system. Go to the list of applications, select the required service and activate it.

9. Reset Android settings

None of the above methods help? In this case, you need to completely reset your smartphone! Please note that when you roll back to factory settings, all data will be deleted, both individual files and contact entries, messages and other information

Working with the hosts file

Another way that will help you solve the problem with Google Play is to check the hosts file. Like the Windows operating system, the Android system has a separate file that contains settings for network connections and restrictions. Use any file manager and go to the /system/etc/ directory. There, find the hosts file and open it. Remove all entries except localhost and standard IP address.

Additional solutions to the problem

View the general list of applications and games that are installed on your smartphone, be sure to check what rights are available to each of them. Some programs may have rights to block access to Google Play, for example, so that the system cannot check for a license if the application was downloaded and installed with a cache from third-party resources.

As you can see, if your phone does not access the Play Market and the screen says “no connection” or “connection error,” there could be dozens of reasons for this! Try to always create backup copies of the operating system and files stored on the phone and on the SD card, so that at any time you can do a full rollback to factory settings without losing important information!

If after reading the material you are still unable to solve the problem using any of the methods described, leave your question in the comments and we will try to help you with this issue!

On smartphones, installation of programs occurs through the official application store, which does not always work well. Doesn't open the Play Store on Android - the most common error that can happen with the Google service on the user's device.

Options for solving the problem

It is impossible to say exactly what caused the program to malfunction. But there are a number of actions, one of which will help get rid of the problem.

Note! For example, we used Meizu M5 with Android 6.0 version. The location and name of the items may differ on different devices.

Reboot your smartphone

If the problem is caused by a bug in the operating system, rebooting the device will resume normal operation of the OS.

Check internet connection

Slow Internet (or lack thereof) may cause your phone to not access the Play Store. The check is carried out as follows:

If the web page loads without problems, then the problem with the app store is not the Internet speed.

Set date and time

An incorrectly set date leads to system failures. Its reset may occur due to:

improper shutdown of the device;
removing the battery (for devices with a removable battery).

To configure the parameters correctly:

Advice! Move the “Automatic” slider to the active position so that the system itself installs the latest data.

Re-login to Google account

A special account is used to identify the user in the Play Store.

If you encounter problems with services, Google recommends re-logging into your profile.

Go to “Settings” → “Other Accounts”.
Open your Google profile.
Click on menu → “Delete account”.
Restart your device → Go to the Play Store application.
Click Existing → Enter the login information you used previously.

Reset Play Market and Google Service

Note! Resetting will delete your account and Play Store settings.

Remove market updates

New versions of the service may be unstable on some devices. To restore the stable version:

Enable "Download Manager"

Accidentally disabling the download manager causes some apps to crash, one of which is Google's app store.

Hello! Today we will look at one of the most common problems with the Google Play Market application - the “You need to sign in to your account” error? Why does the application write such an error and how can I go to the play market in this case? This is what we will talk about today.
To begin with, I note that in the Android operating system, the installation and management of applications is strictly tied to a Google account and all operations are recorded on the company’s servers. If for any reason the connection with the recording is lost, the synchronization will not work and you will not be able to access the Google Play Market.

Method 1.

Let's go to Settings and there we select the item Applications:

We find the Google Play application of the same name there and select it. The application settings will open:

Now the first step is to press the button Clear cache. Then - Erase data. Reboot and check the store's operation.

Method 2.

If the first method did not help, go to the section again Applications and repeat the same steps as in method one, only now, in addition to Google Play, you will need to clear the cache and delete data from several more system applications: Google Play Services and Google Services Framework.

Then you will need to go to the section Settings >>> Accounts and synchronization:

We go to this section and see our account there:

Click it and get into the synchronization parameters. Now we do this - uncheck all the boxes:

After that, exit the settings and completely reboot your smartphone or tablet using the power button.
After that, go to the account settings again and check the boxes back:

If the system produces synchronization errors, don’t pay attention. We reboot the device again and check the operation of the Google Play Market.

Method 3.

This is already a last resort. It consists of resetting the device parameters to factory settings. That is, you will delete all data and accounts from the phone’s memory, so make sure you have a backup copy in advance. To do this, in Settings we find the section Backup and reset:

The methods I suggest will help in 99.9% of cases. If they did not help - most likely you have problems with the network or Internet access - try accessing the global web in another place - from friends or acquaintances.

Android is one of the most common operating systems around the world. Users were attracted by the user-friendly interface and versatility of the system. In addition, the rights to the platform have been in the hands of Google since 2005, which determines the huge number of company services built into the system.

Play Market

A universal Google account provides access to the store of the same name - Play Market. It is a kind of content navigator and a place where the best applications for your device are collected. In addition, here you can find music, books, desktop wallpapers and much more. To download the selected item, just make a few clicks. Most products are free to download, but there is also paid content. As a rule, when purchasing a device running Android OS, the Play Market application is already in the gadget’s memory. If not, you can use it as a web page or download an additional application. All content is divided into categories, which makes it easier to select and find the required software product. However, from time to time users encounter a number of difficulties associated with using the store. For example, the gadget does not enter the Play Market. What to do in this case? This will be discussed in this publication.

The device does not enter the Play Market: there is no connection

If you see such a message, the first thing you need to do is check your Internet connection. Many users do not pay attention to this and are looking for a more global problem. If you use mobile Internet, make sure that you have not reached your traffic limit. In general, it is better to use a Wi-Fi connection to download applications and games, but the GPRS network can be so slow that the Play Market simply will not accept it. In any case, downloading content via a mobile network will cost you a pretty penny if you do not have an unlimited Internet use limit. If the connection was established via Wi-Fi, make sure that the router’s settings have not been reset and that the router itself is working properly. In order to understand whether the problems are related specifically to the store, check your network connection through your browser. Try going to any other site, and if you succeed, you can consider other reasons why Android does not access the Play Market.

Problems with the gadget system or store

No matter how wonderful the Android OS is, it has one global drawback - the system can lag. A universal remedy against freezing and minor system errors is to reboot the gadget. To do this, it is not necessary to turn it off completely and turn it on again. You can simply hold down the lock key and select “Restart” from the options offered. Then try logging into Play Market again. If nothing still works out, move on.

Access to the store itself may be temporarily limited. For example, there are technical problems on the server. This happens very rarely, but this option should not be overlooked either. Wait a little, and then go to the Play Market again.

Remember if you have reflashed your device recently. Sometimes the Play Market may not work due to the installation of custom or low-quality firmware. If you are radically determined to fix problems with the service, it is better to restore the old version (roll back the system). This will only work if you made a backup copy. I would like to note that you should always make a backup; it won’t hurt, and in some cases it will save the gadget. And it’s better to trust flashing to professionals, especially if you don’t have much experience in this matter.

The most radical way to “set the system straight” is to reset it to factory settings. But be prepared for the fact that all your user settings will be deleted, and the information will only be saved on the memory card.

Setting up Google Play Market

No matter how strange it may sound, if the device does not enter the Play Market, this may be due to the fact that the date or time is set incorrectly. In "Settings" you need to select network synchronization. But such settings may go wrong if you do not connect the gadget to the Internet for some time. Also, make sure that the time zone is set to the correct one.

You can try resetting the Play Market settings. To do this, in “Settings”, find the “Application” section and click on the store application. You will see two buttons "Erase data" and "Clear cache". You can also click “Delete updates” if going to the content store still doesn’t help. You can also reset Google Play Services and Google Service Framework settings. Make sure the Google Accounts app is turned on and your account is connected. By the way, you can try deleting this account and then connecting it again. Don't forget to back up your data.

Pest apps

Sometimes the gadget does not enter the Play Market if access to it is blocked by other applications. As a rule, these are applications downloaded from unknown or unverified sources.

Be careful when obtaining root rights, because with their help you can make any changes in the system, as well as download programs that interfere with the normal operation of other applications.

Install a powerful antivirus program and periodically scan your system to get rid of malicious files, because the Android OS is very susceptible to virus attacks. The work of the Play Market can be disrupted by a huge amount of unnecessary information and “digital garbage”. In this case, the CClaner program will be an excellent assistant. It will remove corrupted or temporary files and perfectly optimize the system.

Freedom app

This is a fairly well-known program that allows you to make in-game purchases without money. But we know where the free cheese is, and therefore not everything is clean with the application itself. If you come to the conclusion that because of it the device does not enter the Play Market, then you need to get rid of it urgently. It is very important to first stop its operation and then delete it. To do this, in “Settings” and “Applications” you need to find Freedom, tap on it, click “Stop”, and then “Delete data”.

We told you about the most common reasons why a device does not log into the Play Market. If none of the above tips help, you need to show the gadget to a specialist.

Error " You must be signed in to a Google account" is a very common problem on Android devices. When it occurs, you are fully aware of how accustomed you are to Google products for working with your smartphone, especially those you download from Google Play. The good news is that fixing the situation is a super easy task even for novice users. Let's see how to fix this Play Store error in three simple steps.

1. Simply delete your Google account

The error may be a normal check that is sometimes triggered after a Google Play update. The first method is to enter the main menu of the device, go to “Settings”, and then “Accounts” and simply delete Google account, which you registered is the one that receives the message “you need to sign in to your Google account.” After this you can re-add the account and everything should work fine. However, you may have to take one more step, described below.

2. Erase Google Play data

To erase Google Play Store app data, you need to go to Settings -> Apps and find Play Store. Select this item, then find the “Erase data” function (click on it). You can try just clearing the cache first, but clearing the data will also clear the cache. If the previous method did not work for your smartphone, you can repeat the steps described there after clearing Google Play data and get the desired result.

3. Uninstall Play Store updates

Sometimes the problem is not with your credentials, but with Google Play itself. More precisely, in the service software. One of the effective ways to fix an error in Google Play is to remove updates. Go to "Settings" -> "Applications" -> Play Store and click "Uninstall updates". This will allow you to revert to the original version of Google Play that was originally installed on your device. Then all you need to do afterwards to fix the error is to install the latest version of Google Play and log into the market again.

If, after using all three methods described above, you still have problems, try doing all the steps again, restarting your Android smartphone after each sequence of actions: “Remove Google account” -> reboot -> “Remove update, install new Google Play” - > reboot - "Adding an account" -> reboot, etc. Just keep trying until the error goes away.

Do you know how to get rid of the “You must be signed in to a Google account” error in another way? Share it in the comments with other users.